Organizational Assessment
We don’t believe that an impersonal computer survey can really explain how people feel or why they feel that way. Your outside customers have opportunity to express their observations, perceptions and feelings in Customer Service Surveys or Sales Satisfaction Surveys. These can be very helpful to your organization “if” you really pay attention and “if” you make positive adjustments and corrections based upon those surveys. Remember, in your outside customers’ eyes…”Their Perception is Their Reality”.
This same principle is also true to your “inside customers”…your employees and staff. Their observations, feelings and perceptions are their reality too. They are just as valuable if not more valuable than your outside customers’ survey results.
Organizations that want to maintain or create a “culture of continual improvement” will eagerly embrace the concept of an Organizational Assessment.
Organizational Assessments serve three major purposes:
- Identify, confirm and reinforce the strengths or your organization.
- Identify real and potential weaknesses.
- Provide the information to create a blue print to implement positive change that may save you thousands and possibly millions of dollars.
Our approach is to conduct face-to-face interviews with as close to 100% of an organization’s employees as possible.